Project Officer: Alex Dolezal
Phone: 8752 4912

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Mission

To improve the health and quality of life of the community in the Central Sydney boundaries through a process of ensuring the smooth flow, introduction, implementation and management of information management and information technologies in general practice.

Vision

To ensure that the GPs in our division are at ease with the use of information technology for clinical and administrative purposes.

Training

We conduct regular Medical Director and Best Practice courses for GPs and practice staff in our offices. Medical Director and Best Practice training for GPs is offered in the form of active learning modules for beginners and advanced users. Practice staff can assist with information management of your practice. The introductory training for practice staff provides general understanding of Medical Director and Best Practice, with focus on maintaining the patient database, updating the address book and identifying at risk patients. The advanced module concentrates on recalls and the use of letter writer.

Practice Support

Computerisation Support

Once a practice decides to computerise, the GPs are not sure where to start. This can be a daunting task and the project provides support with advice on what hardware, software and other system requirements are required for efficient computer system.

Information Security

The requirements of the 4th edition RACGP Standards for GP for information security place increased responsibility on practices to protect their electronic data. These include appointing practice IT security coordinator, ensuring regular backups of your data, sufficient password protection, protecting your data from viruses and other malicious attacks if connected to the Internet, having a disaster recovery plan in place etc. The project provides explanation of the requirements and helps you complete the security template.

On-Site Training

Individualised Medical Director and Best Practice training and troubleshooting in your practice.

Recall & Reminder Visits

Practice support for setting up an efficient electronic recall system. During the practice visit which demonstrates how the recall process should be conducted on your system.

Resources

Medical Director and Best Practice letter writing templates are gradually being developed. You can download these and import into Medical Director/Best Practice using the guide provided. You can also place a request for having a particular letter writing template/customised letter head developed by contacting the IM Project Officer.

PEN Clinical Audit Tool

The PEN Clinical Audit Tool (CAT) provides an overview of practice population from the perspective of chronic disease prevention and management. This software integrates with clinical systems such as Medical Director, Best Practice, Genie and Zedmed.

PEN CAT allows practices to examine their data to achieve better clinical outcomes and improve data quality. Gaps in data sets vital for accreditation can also be identified. The aggregated patient information is presented in easy to interpret graphical format and lists of patients who fall into selected target groups can be generated. Business opportunities can be identified.

For a description of functionalities for PEN CAT and the benefits it can offer to your practice, please visit PEN Computer Systems website at PEN Clinical Audit Tool Overview. PEN CAT installation and user training is offered to CSGPN members.

Useful Links

• Best Practice
• General Practice Computer Group
• PEN Clinical Audit Tool - Description and Resources
• Health Communication Network
• Medicare Australia Practice Incentive Program (PIP) eHealth Incentive Guidelines
• Medicare Australia Medicare Online Vendors
• National eHealth Transition Authority (NEHTA)
• NEHTA Eligible Suppliers for eHealth PIP
• RACGP eHealth PIP Requirement 3
• RACGP Standards Information Security

Downloads

• Guide to Computerising Your Surgery
• Practice Incentives Program eHealth Incentive Application
• Registered Medicare Australia Healthcare Professional Individual Certificate Application for PIP eHealth Incentive
• RACGP Computer & Information Security Standards