Project Officer: TBA - please contact reception with your enquiries
Phone: 9799 0933

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Program Overview

The Central Sydney GP Network (CSGPN) Practice Management Project provides support and information to GPs and practice staff through the following:

• Practice Visits
• On-site presentations to GPs and Practice Staff
• Helpdesk (telephone and email)
• Workshops
• Communication tools such as newsletters, fax-outs and emails.

Free resources and services cover

• Accreditation: accreditation advice and assistance, collation of patient survey results, mock accreditation – What is Accreditation?
• Practice Incentives Program (PIP) & Service Incentives Program (SIP)
• Starting a New Practice – assistance with all aspects of starting a practice
• Business Process Review: review current processes and provide recommendations and advice on the flow of procedures including procedure manuals
• Change Management and Human Resources
• Workshops for GPs and Practice Staff
• Risk Management and Occupational Health & Safety
• Financial Management
• Privacy and Confidentiality
• Records Retention Schedules
• Infection Control
• Other practice management enquiries as required

Please contact reception with your enquiries to discuss your needs in any area of practice management.

Links

• RACGP GP Safety and Workplace Safety
• RACGP GP and practice team safety
• List of CPR training providers

What is Accreditation?

Accreditation of a general practice is an audit conducted in accordance with standards provided by the Royal Australian Collage of General Practitioners (RACGP). The process is arranged through AGPAL or GPA Plus and covers the following areas:

• Practice Administration: appointment systems, triage processes, communication tools, interpreter services, after hours services, home visits, security, signage and health promotion
• Practice Management: human resources, training, occupational health and safety, quality improvement
• Consultation Room: facilities including design layout of the rooms and what to include in the doctor’s bag
• Management of Health Information: confidentiality, privacy, transfer of health information, retention and destruction of records, electronic information security and access, content of patient records
• Patient Management: practice costs, health promotion, continuity and co-ordination of care, recall systems, engaging other services, collaborating with patients
• Treatment Room: practice equipment, Schedule 8 medicines, vaccine potency, perishable materials, perishable materials, infection control
• Interviews: doctor interview, clinical staff (if applicable), staff interview
• Document Review: practice information sheet, policies and procedures; patient feedback surveys

What benefits do I get from being an Accredited practice?

• Guidance for best practice using benchmarks with other accredited practices
• Access to the Commonwealth’s financial incentives programs - Practice Incentives Program (PIP) and Service Incentives Program (SIP)
• RACGP QA & CPD points (Group 2)
• Increased recognition from insurance providers
• Reduce risk in practice
• Improve practice efficiency

What does it involve?

Most practices prepare up to 8 months ahead of their accreditation date to gradually address the tasks needed. Most procedures are usually in place already but an accreditation checklist is provided to assist practices with tasks to review. Accreditation occurs on a three-year cycle.

How can CSGPN Practice Support help?

Full assistance is provided by CSGPN to plan for the accreditation visit including the provision of resources, checklists, collating patient survey results and conducting a mock accreditation visit.

If you require the contact details for AGPAL and GPA Plus and assistance with your accreditation process, please contact reception on 9799 0933.